The human-centred healthcare

In a world where proper customer service and the experience offered are often main differentiators, the focus is no longer only on caregivers, but also on patients. A real human-centred experience starts by thinking how we want people to feel. The phenomenon of the Mandala Clinic is perhaps having the right leader, hiring the right people and remembering that patients are human beings. Easy to say, but the human-centred experience truly is an integral part of what Dr Samir Ibrahim created, striving to deliver the best clinical, physical and emotional experience to patients and their families.

His clinics in Poland and Jordan have this global appeal with a local approach. Patient experience is not about enhancing satisfaction or maximizing profits – it is about transforming the way healthcare is delivered. Patients are becoming more aware of their health, and judge and share opinions about healthcare providers not only on clinical outcomes but also on their ability to deliver excellent, human-centred care. Listening to all parties and getting them involved in a partnership dialogue can improve not only the patient and staff experience but overall human experience.